Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused to get a full refund. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at alex.westphal@vangocrafter.com. 


The buyer is responsible for return shipping.

You can always contact us for any return question at alex.westphal@vangocrafter.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refund Details

  • Approval: If approved, your refund will be processed automatically to your original payment method.

  • Restocking Fee: While we aim to refund the full purchase price, a 20% restocking fee will be deducted if parts have been installed or show signs of damage.

Timeline

  • Processing: Please allow up to 10 business days for us to issue the refund after approval.

  • Banking Lag: Keep in mind that banks and credit card companies may require additional time to post the transaction to your account.

  • Follow-up: If you haven’t received your refund within 15 business days of approval, please reach out to us at alex.westphal@vangocrafter.com.